Redesigning Attendance for MyCareer (Virohan) : Improved student experience with a 80% drop in issues and reduced query resolution time from 5 hours to 30 minutes.
BREIF
Virohan
myCareer app allows their students to learn from class, track attendance, get certified, and connect for help etc
Operation Theatre Technician
Medical Laboratory Technician
Dialysis Technician
Medical Imaging Technician
Medical Laboratory Technician
Medical Coding and Billing
INFO
My Role
My name is Rohit Kumar and I was working as a UX/UI designer in virohan.
From discovery to delivery, I led the end-to-end design process to create a seamless experience.
I began by understanding the problem holistically, engaging with stakeholders and students to gather insights. Through ideation, iteration, and prototyping, I refined solutions and validated them through usability testing. Finally, I collaborated closely with developers to ensure a smooth handover and implementation.
Tools
Figma, Google meet
Timeline
4 weeks
Team
1 UX/UI designer, 1 product manager, 2 developers
Mycareer App
Virohan operates at the intersection of education and healthcare, offering various paramedical courses with 20+ campuses across India.
UNDERSTANDING THE PROBLEM STATEMENT
Problem statement
Attendance is crucial for students, requiring 75% to sit for exams. Previously, teachers marked attendance in the app for in-campus classes.
With the hybrid model, students now earn attendance by completing daily chapters and quizzes.
However, many students report missing attendance despite meeting requirements, leading to 5 hours of daily workload for the student operations team to verify and resolve issues.
of student issues are related to attendance and daily activity, requiring the student operations team to spend 5 hours daily resolving them.
80%
72%
Students report completing their daily tasks but not receiving attendance.
87%
Students are unsure about their attendance status for online and offline classes.
INTERVIEWS
User Research Insights
Students struggle to track their attendance
The current attendance system lacks clarity, making it difficult for students to check their status easily.
Attendance is not marked despite completing tasks
72% of students report missing attendance even after completing required activities, leading to frustration and extra workload for support teams
Student support teams spend too much time resolving attendance issues
80% of student complaints are related to attendance, and the student operations team spends 5 hours daily fixing these issues, indicating a need for automation and better tracking.
Students are unsure whether they attended online or offline classes
87% of students are unsure about their attendance status for online vs. offline classes due to unclear UI in the app.
KEY OPPORTUNITIES
User Research Insights
Daily activity (Before)
No Complete or Pending courses status
No communication of attendance will mark after completing the activity.
Daily activity (After)
Add tags to show which tasks are pending or completed.
Show a note on the top to make them aware to complete the task to get attendance!
ITERATION
KEY OPPORTUNITIES
Attendance (Before)
Attendance page does not show the overall attendance
Attendance page does not show present/absent on online/offline
Attendance is marked daily at 12am and it’s not communicated here!
ITERATION 1
Attendance Iteration 1
Users are not able to figure out where to change the month of attendance.
Overall attendance are not showing.
Wants to filter the attendance absent, present.
Difficult to scan as in previous calendar there are colours and easy to scan the attendance which day they are present or absent.
Attendance (After)
ITERATION 2
Show list which day they are present, absent and class is online or at centre.
In the present day it’s shown the attendance will mark at 24:00
Can filter the attendance calendar
IMPACT
80% to below 15%
Decrease student complaints related to attendance from
Student operation query resolution time go down from
5 hours to 30 mins a day
Reduce uncertainty among students about online/offline attendance status by